Social
TARGETS & PERFORMANCE
Driving Targets.Delivering Sustainable Outcomes.
An overview of our targets and social performance
Management Approach
Respect for Human Right
The Company is committed to strict compliance with internationally recognized human rights standards, including the Universal Declaration of Human Rights (UDHR), the United Nations Guiding Principles on Business and Human Rights (UNGP), the Convention on the Rights of Persons with Disabilities, and the International Labour Organization Declaration on Fundamental Principles and Rights at Work (ILO). The Company also places importance on respecting fundamental human rights in line with Thai Labour Standard TLS 8001-2553, with due regard for equality and non-discrimination regardless of origin, race, gender, age, skin color, religion, physical ability, sexual orientation, status, education, family background, political opinion, or any other status.
ROCTEC Values and Corporate Culture
The Company recognizes that employees are a key driver of business success and therefore promotes equal opportunities for development, growth, and career advancement. Development covers technical skills, management skills, on-the-job learning, and internal learning systems. The Company has also established core competencies as a framework for employee development, enabling employees to grow in their careers and perform effectively and sustainably in alignment with the Company’s policies, plans, vision, mission, and goals.
Role Model
Lead with Courage
- Integrity: Work with honesty, transparency, and ethics
- Respect & Empathy: Embrace differences, show respect, and empathize with others
- Accountability & Reliability: Be responsible, dedicated, and trustworthy
- Leadership: Manage effectively, think creatively, and delegate appropriately
Organize
Make It Happen
- Planning: Plan systematically, prepare for the future, and adapt when needed
- Doing: Take continuous action and embrace new things for outstanding development
- Checking: Review, monitor, and remain open to evaluation
- Acting: Improve work, prevent problems, and strive for expertise
Continuous Improvement
Adapt and Improve
- Improvement & Development: Improve work and embrace new technologies.
- Problem Solving: Solve problems comprehensively and prevent recurrence
- Conflict Management: Manage conflicts effectively. Be open to listen to others’ opinions in order to have better understanding to each other. Have the negotiation skills to find suitable solutions for both sides.
- Change Management: Stay aware of change and adapt appropriately
Teamwork
Move Forward Together
- Collaborative: Work together and support one another to achieve organizational goals
- Be Professional: Deliver professional, fast, and beyond-expectation service
- Positive Thinking: Maintain a positive mindset and turn challenges into opportunities
- Can-do Attitude: Believe that we can do it and seek opportunities in every problem
Efficiency
Pursuing Excellence
- Strategic Thinking: Think systematically, logically, and flexibly in response to change
- Goal Oriented: Stay committed to goals and focus on clear, measurable outcomes
- Resource Management: Use resources efficiently and care about team satisfaction
- Time Management & Priority: Prioritize effectively and manage time efficiently
Communication
Open Communication
- Listening & Understand: Listen attentively and understand others’ needs
- Deliver Message: Communicate accurately, directly, and appropriately
- Feedback: Provide timely feedback and suggest solutions
- Interpersonal: Build strong relationships and exchange ideas to achieve goals
Safety, Occupational Health, and Well-being
ROCTEC places importance on employee safety and well-being through clear policies, regular safety training, annual health check-ups, insurance benefits, and access to healthcare, in order to create a safe working environment and support a good quality of life.
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The Company prepares an annual occupational safety, health, and working environment plan, together with legally required reporting. It also provides safety training for executives, supervisors, new employees, safety committee members, and external personnel before work begins. Key training programs include basic firefighting, fire evacuation drills, confined-space work, and continuous communication of safety knowledge.
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ROCTEC also supports employee well-being through annual health check-ups, accident insurance, health insurance, group life insurance, access to medical facilities and online doctor consultations through the BTS network, as well as at least one hour of regular working time per week and exercise space to promote both physical and mental health.
Customer Responsibility
ROCTEC builds customer trust by focusing on safe, timely, and high-quality delivery in line with customer agreements, responsible communication, and strict protection of customers’ personal and confidential data. The Company emphasizes safety, punctuality, and PDPA compliance, supported by confidentiality measures and complaint-handling processes.
See more under Personal Data Protection (PDPA) in the Governance section
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Community and Social Development
The Company is committed to fostering a giving culture by encouraging employees at all levels to develop social awareness and participate in sharing and supporting society, communities, vulnerable groups, and disadvantaged people through continuous volunteer activities and social projects throughout the year. These efforts aim to embed social responsibility into the Company’s corporate culture in alignment with its ESG framework.
Employee Participation in Community Activities
Employees are encouraged to take part in volunteer activities such as blood donation, beach clean-ups, and community support programs.
Resource Sharing for Social Impact
The Company supports vulnerable groups through donations of used materials, educational support, wig projects for cancer patients, and the production of Braille learning materials.
