CONSUMER TREND 2021

2021 Everyone have their own vision, own ideas that demands the more personalized service offering in the polarized society

Emotional intelligence

• In the U.S., an estimated 16.1 million adults, or nearly 7% of the population, has experienced at least one major depressive episode in the last year, according to the National Institute of Mental Health
• About one in five adults in the U.S. experiences some form of mental illness each year
• At least 6.5% of the Indian population suffers from some form of the serious mental disorder
• 36% of US Gen Z social networkers “share posts on social media to show how I am feeling”
• 42% of global consumers are interested in using an online shop assistant that I could talk to for advice as I was browsing products online.